I am a repeat customer of CertaPro. Chris, our painter, was prompt, courteous, and did a great job with our repair and painting. It is unfortunate that he lived 90 minutes from my home--that made a long commute for him.
One suggestion I have is to review the standard contracts that you offer customers. It seems like there isn't much flexibility in the software that you use in terms of making changes and preparing an accurate document. For example, there are a few areas that tend to repeat the same information (summary and details). This leaves room for error because if you make a change in one area, the change doesn't carry over to the other area. This happened to me a couple of times and it wastes time in the review process for both the customer and agent. Also, if you are having one door painted, the standard shouldn't say "doors." Also, I changed the project scope and asked for former photos to be removed, however that wasn't done. My primary concern in these contracts is accuracy. This is a legal document and I think accuracy should dictate rather than having software that doesn't seem to lend itself to this. I ended up having to make my own hand-written changes to the document so it could be accurate before I signed.
Thank you for the opportunity to comment and for doing a great job.
Cynthia H. | Westampton, NJ
April 18, 2019
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At CertaPro Painters® of Marlton and Medford, NJ, we know that finding the right team for your painting project can be overwhelming. We want you to have the best experience as we help your property come to life and we strive to deliver on our promise of care and quality. With our professionals by your side, the process will be easy and convenient — leaving you time for what matters most. Watch how we do it. We Do Painting. You Do Life.®
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